STORE PRIVACY, SAFETY, AND POLICIES
Cancellations and Refunds
For Live Tutoring, Lessons and Bundles:
Tutoring bundles are multi-session plans, each with 40 minute lessons. Payment MUST be paid in advance. Cancellations can only be made 24 hours in advance for a free rescheduled lesson. If the class is cancelled less than 24 hours prior to the start of the session, or the student is a no show for the scheduled session, no refund or rescheduled class will be made. The student will forfeit that particular session in their bundle.
For bundled lessons, one no show / late cancellation will be waived for each student as they occur (i.e student illness, emergency etc.) In this case, ONE free rescheduled lesson will be provided PER BUNDLE. All lessons must be used within the time frame listed upon purchase, such as 3 months for a semester course.
You may reschedule or change times for any sessions prior to the 24 hour start time with another open time slot in my schedule.
Refunds for purchased bundles will only be honored under the following conditions:
Full refund until a week in advance of the first session, or within 24 hours of purchase (until class starts).
If a lesson is interrupted due to technical difficulties and we cannot connect for the lesson, we will work together to schedule a makeup class.
I reserve the right to change my schedule from time to time. If I must cancel a session, I will always do so 24 hours in advance. In these cases, we will find a makeup class time. If I must permanently alter my schedule and your regular tutoring time slot is no longer available, I will do my best to find an alternative time for your learner. If this cannot be accomplished, I will refund all remaining sessions in your prepaid bundle.
***PLEASE NOTE***
***Private lessons are for ONE learner. Siblings and friend groups will not be taught in a purchased private session. If you would like a group class for your sibling children or friend group, I am happy to arrange a special session. This must be planned and booked in advance. Each student must be registered separately and will be charged a modified rate. Please contact me at curiouscorrie@gmail.com if you want to schedule a group lesson for a party or family group.
* If I see additional children participating in a private lesson, the lesson will be cancelled and not refunded.
**Learners must be registered with their actual age and FIRST NAME. I do not have a problem teaching grade level specific content to learners outside the typical age range, but I must know in advance. For example, if you want your 2nd grade age child to learn 5th grade content, I need to know in order to accurately plan for that lesson. For legal and safety reasons, their registration information must also be accurate. If inaccurate or deceitful information is provided, the lesson will be cancelled and a refund will not be provided.
**If abusive language, behavior, or actions are demonstrated by the PARENT or LEARNER, the lesson will be immediately cancelled and not refunded. All future classes in that learner's bundle will also be cancelled. If the behavior is egregious and extreme, I reserve the right to cancel all upcoming sessions and not provide a refund for any remaining lessons. Harassment, cursing, screaming, intimidation, or threatening behavior all constitute grounds for immediate student removal from the platform and refusal of refund.
For Membership / Subscriptions:
Membership and subscriptions can be cancelled at any time. Refunds for the current purchase month will not be provided. You must cancel your subscription prior to the renewal date. You will still have access to content until your cancellation date.
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For Digital Download Store Purchases:
Refunds are not provided for digitally downloaded content. I do not offer hard copy or shipping on digital items.
Tutoring Safety Policy
My live Zoom meetings are recorded. This protects both the child and the teacher. You MUST give written authorization for this recording prior to the lesson and are entitled to a copy of each session's recording. Zoom will host the recording and a link of the recording can be provided upon parent request.
Due to varying ECPA laws in different states, explicit consent to this recording must be given by the parent prior to our first lesson. Documentation about Zoom recordings and policies can be provided upon request.
Additionally, COPPA laws to children's privacy will be honored in my sessions. Registration for a learning bundle will be done UNDER THE PARENT/ GUARDIAN'S NAME AND CONTACT INFORMATION ONLY. Please only provide the child's FIRST NAME and accurate age in the about my learner section. All student emails, school names, location information, gaming handles, birthdates, and other specific identifying information will be refused. Student privacy is important to me. Absolutely no student data will be collected, sold, given, or provided to any third party.
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Cookies, Privacy, and Safety
What type of information do you collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
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How do you collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
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Why do you collect personal information?
We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate the Services;
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To provide our Users with ongoing customer assistance and technical support;
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To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
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To comply with any applicable laws and regulations.
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How do you store, use, share and disclose your site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
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How do you communicate with site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
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How do you use cookies and other tracking tools?
This site uses Google Analytics and other applications offered through the Wix App Market, placing cookies or utilizing other tracking technologies through Wix´s services. These may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the Wix Privacy Policy. Here are the cookies being used on this WIX site:
XSRF-TOKEN, hs, SVSession, SSR-caching, _wixCIDX, _wix_browser_sess, consent-policy, smSession, TS*, bSession, fedops.logger.X, wixlLangauge
Visitors can withdraw their consent for collection of personal information. If you don’t want us to process your data anymore, please contact us at curiouscorrie@gmail.com.
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Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
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Terms and Conditions of Sale for Downloadable and Streaming Digital Products
Thank you for being a customer of TeachingInquisitiveKids.com. We strive for the best product standards and hope you are satisfied with your purchase. All content of print, downloadable material, and video streaming sold on TeachingInquisitiveKids is the property of Corrie Bowman Ostrem and the respective brand, TeachingInquisitive Kids, and it is protected by U.S. and international intellectual property laws. These materials are provided to you for personal use only. Persons under the age of 18 are not permitted to be a registered member for this site.
Introduction
These terms and conditions set out the terms and conditions between “you,” the customer (single user), and Corrie Bowman Ostrem, Teaching Inquisitive Kids (“us”, “we”), concerning the use of our website, mobile website, streaming digital products, downloadable digital documents, and recordings including the content therein (the “products”). Your use of our website, purchase, download, and use of our products, establishes your full acceptance of these terms and conditions. If you do not agree with these terms and conditions, you are explicitly prohibited from using our website, mobile website, all purchases, downloads, digital recordings, and products.
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License and Use
Your purchase of one of our products provides you a non-exclusive, non-sublicensable, non-transferable license to download and/or access that product for the purpose of your own personal, non-commercial use and reference. You agree that under no circumstances shall you use, or permit to be used, any product other than for the stated purposes. You are explicitly prohibited from copying, re-selling, sharing, sublicensing, renting out, reproducing, altering, modifying, creating derivative works, or publicly displaying any content or otherwise distributing any of our products, whether modified or not, to any third party or for commercial purposes. You also agree not to use any of our products in a way which might negatively impact or damage our reputation. Examples of prohibited actions include: removal of copyright information and watermarks, modifying or altering files in any way, selling files, giving away free files or copies to unlicensed users, or obtaining the resource via any of the above mentioned methods.
Intellectual Property
The products, whether modified or not, and all intellectual property and copyright contained therein, are our sole and exclusive property. You agree that under no circumstances, shall you have or attempt to claim ownership of any intellectual property rights or copyright in the product, regardless of your modification of the product. We reserve all rights not expressly granted to you in and to the Site, its content, and products. The failure by us to exercise or enforce any right(s) under these Terms and Conditions shall not be deemed to be a waiver of any such right(s).
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Refunds
Once a product has been purchased by you, no right of cancellation or refund exists due to the electronic nature of our products. It will be our sole and complete discretion whether to offer any refund, and shall only be determined on a case by case basis. You agree that under no circumstances, shall you initiate any chargebacks via your payment provider. You agree that all payments and sales are final. We reserve the right to alter any of our prices periodically.
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Warranties and Liability
We make every effort to ensure that our products are accurate, appropriate, and suitable for the use of our customers. However, we take no responsibility whatsoever for the suitability of the product, goods, and services, and we provide no warranties as to the function or use of the product or service.
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Additionally, you agree to defend, indemnify, and hold us harmless against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) use the the Site; (2) breach of these Terms and Conditions; (3) any breach of your representations and warranties set for in these Terms and Conditions; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overtly harmful act toward any other use of the Site with whom you connected via the Site. We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims.
User Representations
By using this Site, you represent and warrant that: (1) all information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Terms and Conditions; (4) you will not access the Site through automated or non-human means, whether through a bot, script or otherwise; (5) you will not sure the Site for any illegal or unauthorized purpose; and (6) your use of the Site will not violate any applicable law or regulation. If you provide any information that is untrue or inaccurate, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).
Contacting Us
Please do not hesitate to contact us regarding any matter relating to the Terms and Conditions of Sale for Downloadable and Streaming Digital Products Policy curiouscorrie@gmail.com
Payment Methods
- Credit / Debit Cards
- PAYPAL
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